Are you tired of dealing with poor network coverage, unwanted charges, or mediocre customer service from Verizon Wireless? You’re not alone! Terminating your Verizon Wireless service can be a daunting task, but with the right guidance, you can break free from your contract and move on to greener pastures. In this comprehensive guide, we’ll walk you through the process of canceling your Verizon Wireless service, highlighting the essential steps, and providing valuable tips to ensure a smooth transition.
Understanding Your Contract and Fees
Before you initiate the termination process, it’s crucial to understand your contract and the associated fees. Verizon Wireless contracts typically range from 12 to 24 months, and early termination can result in substantial fees. These fees can vary depending on the type of plan, device, and length of the contract.
Early Termination Fees (ETFs)
ETFs are charges imposed by Verizon Wireless when you cancel your service before the contract expiration date. The fees can be as high as $350 per device, depending on the remaining contract duration. For example:
- Cancelling within the first 12 months of a 24-month contract: $350 per device
- Cancelling between 12-18 months of a 24-month contract: $230 per device
- Cancelling between 18-24 months of a 24-month contract: $150 per device
Device Payment Plans
If you’re enrolled in a device payment plan, you’ll need to settle the remaining balance on your device before terminating your service. This can add up quickly, especially if you’re still paying for a high-end device.
Gathering Essential Information
To initiate the termination process, you’ll need to have the following information ready:
- Account PIN or Password: Ensure you have the correct account PIN or password to verify your identity.
- Account Name and Number: Have your account name and number handy to facilitate the cancellation process.
- Device Information: Know the make, model, and IMEI number of your device(s) to return or settle payment plans.
- Reason for Cancellation: Be prepared to provide a reason for terminating your service, as this may affect any potential refunds or settlements.
Termination Methods: Online, Phone, and In-Store
Verizon Wireless offers three convenient methods to terminate your service:
Online Termination
- Visit the Verizon Wireless website (www.verizonwireless.com) and log in to your account using your username and password.
- Click on “My Account” and select “Account Settings.”
- Scroll down to the “Account Information” section and click on “Cancel Service.”
- Follow the prompts to confirm your cancellation.
Phone Termination
- Dial *611 from your Verizon Wireless device or call (800) 922-0204 from any phone.
- Inform the customer service representative that you wish to cancel your service.
- Provide the required information, including your account PIN or password.
- Follow the representative’s guidance to complete the cancellation process.
In-Store Termination
- Visit a Verizon Wireless retail store near you.
- Inform a store representative that you wish to cancel your service.
- Provide the required information, including your account PIN or password.
- Follow the representative’s guidance to complete the cancellation process.
Returns, Refunds, and Settlements
After terminating your service, you may need to return devices, settle payment plans, or receive refunds. Here’s what you need to know:
Device Returns
If you’re renting or leasing a device, you’ll need to return it to Verizon Wireless within 14 days of cancellation. Failure to do so may result in additional charges.
Payment Plans and Refunds
If you’re enrolled in a device payment plan, you’ll need to settle the remaining balance. You may be eligible for a refund if you’ve overpaid or have remaining credits.
Settling Unpaid Balances
If you have an outstanding balance, you’ll need to settle it before terminating your service. This may include unpaid bills, device payments, or ETFs.
Tips and Reminders
To ensure a smooth transition, keep the following tips in mind:
Port Your Number
If you want to keep your existing phone number, be sure to port it to your new carrier before terminating your Verizon Wireless service.
Back Up Your Data
Before returning your device, back up your contacts, photos, and essential data to prevent loss.
Review Your Final Bill
Carefully review your final bill to ensure all charges are accurate and accounted for.
International Travelers
If you’re an international traveler, be aware that terminating your service may affect your international roaming capabilities.
Conclusion
Terminating your Verizon Wireless service may seem daunting, but with the right guidance, you can navigate the process with ease. Remember to gather essential information, understand your contract and fees, and settle any outstanding balances. By following this comprehensive guide, you’ll be well on your way to breaking free from your Verizon Wireless contract and finding a better fit for your wireless needs.
| Termination Method | Advantages | Disadvantages |
|---|---|---|
| Online Termination | Convenient, 24/7 availability | Technical issues, limited support |
| Phone Termination | Immediate assistance, human interaction | Long wait times, potential miscommunication |
| In-Store Termination | Face-to-face interaction, immediate resolution | Time-consuming, potential lines or wait times |
By understanding the termination process and being prepared, you can avoid potential pitfalls and ensure a seamless transition to your new wireless provider.
What are the reasons I can terminate my Verizon Wireless service?
You can terminate your Verizon Wireless service for various reasons, including unsatisfactory service quality, high bills, or switching to a different carrier. If you’re experiencing poor network coverage, dropped calls, or slow data speeds, you may want to consider terminating your service. Additionally, if you’re not satisfied with the features or pricing of your plan, you can opt-out of your contract.
It’s essential to review your contract and understand your obligations before terminating your service. Check for any early termination fees (ETFs) or remaining balances on your account. If you’re still under contract, you may be liable for ETFs, which can be steep. However, if you’re out of contract or experiencing service issues, you may be able to cancel your service without incurring additional fees.
How do I prepare to terminate my Verizon Wireless service?
Before terminating your Verizon Wireless service, make sure you have all the necessary information and documents ready. Gather your account details, including your account PIN, username, and password. You’ll also need to have your device’s IMEI number and the reason for canceling your service. Additionally, review your contract to understand any potential fees or penalties associated with early termination.
It’s also a good idea to back up your contacts, photos, and other important data from your device. You may also want to consider porting your number to a new carrier or requesting a PAC code to transfer your number. Having all the necessary information and taking the necessary steps will help make the termination process smoother and less stressful.
Can I terminate my Verizon Wireless service online or through the app?
Yes, you can terminate your Verizon Wireless service online or through the My Verizon app. To cancel online, log in to your My Verizon account, go to the “My Account” section, and click on “Cancel Service.” Follow the prompts to complete the cancellation process. Alternatively, you can use the My Verizon app to cancel your service. Open the app, tap on “Account,” and then “Cancel Service.”
Keep in mind that you may need to verify your identity and provide a reason for canceling your service. Be prepared to answer a few questions and provide the necessary information to complete the termination process. If you encounter any issues or have questions, you can always contact Verizon’s customer service for assistance.
What if I’m under contract and want to terminate my Verizon Wireless service?
If you’re under contract and want to terminate your Verizon Wireless service, you may be liable for early termination fees (ETFs). ETFs can range from $50 to $350 per device, depending on the type of device and the remaining balance on your contract. To avoid ETFs, you can consider waiting until your contract expires or exploring other options, such as upgrading to a new device or switching to a different plan.
However, if you’re experiencing service issues or have a valid reason for canceling your service, you may be able to negotiate with Verizon’s customer service to waive or reduce the ETF. Be prepared to explain your reasons for canceling and provide any supporting documentation to support your claim.
How long does it take to terminate my Verizon Wireless service?
The time it takes to terminate your Verizon Wireless service can vary depending on the method you choose. If you cancel online or through the My Verizon app, the process is typically instant, and your service will be terminated immediately. However, if you contact customer service to cancel your service, the process may take longer, potentially up to 24-48 hours.
Additionally, if you’re porting your number to a new carrier, the termination process may take longer, typically up to 3-5 business days. This allows the new carrier to process the transfer of your number and activate your new service. Be patient and plan accordingly to ensure a smooth transition.
What happens to my phone or device after terminating my Verizon Wireless service?
After terminating your Verizon Wireless service, you’ll need to either return or reactivate your device. If you’re under contract, you may be required to return your device to Verizon within a specified timeframe to avoid additional fees. Check your contract for details on the return policy and any associated fees.
If you’re not under contract, you can choose to reactivate your device on a different carrier or keep it as a Wi-Fi-only device. You may also be able to unlock your device for use on other networks, depending on the manufacturer and model. Be sure to review the terms and conditions of your device’s warranty and any associated fees before making a decision.
Can I get a refund or credit after terminating my Verizon Wireless service?
You may be eligible for a refund or credit after terminating your Verizon Wireless service, depending on your account status and the reason for cancellation. If you’re cancelling due to service issues, you may be eligible for a credit or refund for any unused services or overpayments.
Review your bill and contract to understand your obligations and any potential refunds or credits. Contact Verizon’s customer service to discuss your options and determine the best course of action. Be prepared to provide documentation and explain the reason for cancelling your service to support your claim.