Are you tired of being locked into a contract with Verizon Wireless and want to explore other carrier options? Canceling your contract can be a daunting task, but fear not! This comprehensive guide will walk you through the process of canceling your Verizon Wireless contract, providing you with the necessary steps, tips, and tricks to make the transition as smooth as possible.
Understanding Your Contract
Before we dive into the cancellation process, it’s essential to understand the terms of your contract. Take a closer look at your agreement and identify the following:
- Contract duration: How much longer do you have on your contract?
- Early termination fees: What are the fees associated with canceling your contract early?
- Device payment plans: Are you still paying off a device through Verizon’s installment plan?
Knowing this information will help you prepare for the cancellation process and avoid any potential surprises.
Preparing for Cancellation
Before you cancel your contract, make sure you’re ready for the transition. Here are a few things to consider:
- Backup your data: Ensure you have all your contacts, photos, and important data backed up to the cloud or an external storage device.
- Unlock your device: If you plan to use your device with another carrier, make sure it’s unlocked and compatible with their network.
- Pay off any outstanding balances: Clear any remaining balances on your device or account to avoid additional fees.
Cancelling Your Contract
Now it’s time to cancel your contract. You can do this in one of three ways:
Online Cancellation
- Log in to your My Verizon account.
- Click on the “Account” tab and select “Cancel Service” from the dropdown menu.
- Follow the prompts to confirm your cancellation.
Phone Cancellation
- Call Verizon’s customer service at 1-800-VERIZON (1-800-837-4966).
- Speak with a representative and inform them that you want to cancel your contract.
- Provide your account information and follow their instructions to complete the cancellation process.
In-Store Cancellation
- Visit a Verizon Wireless store near you.
- Let the representative know that you want to cancel your contract.
- They will guide you through the process and assist with any device returns or payments.
Early Termination Fees (ETFs)
If you’re canceling your contract early, you may be subject to Early Termination Fees (ETFs). The ETF amount varies depending on your contract type and device. Here are some general guidelines:
- Smartphones: $350 (reduced by $10 for each month of service completed)
- Basic phones: $175 (reduced by $5 for each month of service completed)
These fees can be avoided by:
- Completing your contract term: Wait until your contract is up for renewal to avoid ETFs.
- Upgrading or changing plans: In some cases, Verizon may waive ETFs if you upgrade to a new plan or device.
Returning Your Device
If you’re canceling your contract and returning your device, make sure to follow these steps:
- Back up your data: One last time, ensure all your data is backed up and removed from the device.
- Restore factory settings: Reset your device to its factory settings to erase all personal data.
- Return the device: Take the device to a Verizon store or mail it back to the address provided by the representative.
Avoiding Additional Fees
To avoid any additional fees, make sure to:
- Pay off any outstanding balances: Clear any remaining balances on your device or account.
- Return all Verizon equipment: This includes devices, SIM cards, and accessories.
- Cancel any additional services: Disable any additional features like insurance or premium services.
Moving Forward
Congratulations! You’ve successfully canceled your Verizon Wireless contract. Now it’s time to explore new carrier options or consider alternative plans. Remember to:
- Research new carriers: Compare plans, pricing, and coverage to find the best fit for your needs.
- Check device compatibility: Ensure your device is compatible with your new carrier’s network.
- Port your number: Transfer your existing phone number to your new carrier to maintain continuity.
By following this guide, you’ll be well on your way to canceling your Verizon Wireless contract and starting fresh with a new carrier or plan. Remember to stay informed, plan ahead, and take the necessary steps to avoid additional fees and ensure a smooth transition.
What are the early termination fees for canceling my Verizon Wireless contract?
Verizon Wireless has varying early termination fees (ETFs) depending on the type of device and plan you have. For most devices, the ETF is $175, which is prorated by $5 for each month you’ve had the service. This means if you cancel after 12 months, you’ll pay $150, and after 24 months, you’ll pay $100. However, some devices, like smartphones or advanced devices, may have higher ETFs, up to $350.
It’s essential to review your contract or contact Verizon Wireless customer service to determine the exact ETF for your specific situation. Keep in mind that ETFs are only applicable if you’re still under contract. If your contract has expired, you won’t be charged an ETF.
Can I cancel my Verizon Wireless contract if I’m deployed or active in the military?
Yes, members of the military have special provisions that allow them to cancel their Verizon Wireless contracts without incurring early termination fees. The Servicemembers Civil Relief Act (SCRA) permits military personnel to terminate their contracts without penalty if they’re deployed or receive permanent change of station orders. You’ll need to provide Verizon Wireless with a copy of your military orders to initiate the cancellation process.
To cancel your contract, visit a Verizon Wireless store or call their customer service number. Be prepared to provide your military orders and any other required documentation. Keep in mind that you may need to provide additional information or proof of deployment, so be sure to plan accordingly. Verizon Wireless will then assist you in canceling your contract and waiving any applicable ETFs.
How do I cancel my Verizon Wireless contract if I’m experiencing poor service?
If you’re experiencing poor service with Verizon Wireless, you may be able to cancel your contract without an early termination fee. However, you’ll need to follow specific steps to document the service issues and attempt to resolve them with Verizon Wireless first. Start by contacting Verizon Wireless customer service and reporting the issues you’re experiencing. Be sure to keep a record of the date, time, and details of your conversations.
If the issues persist and aren’t resolved, you can request to cancel your contract. Provide Verizon Wireless with your service issue documentation and explain why you’re canceling. They may offer to send a technician to resolve the issue or provide other alternatives. If they don’t resolves the issue, you can request to cancel your contract and waive the ETF. Be prepared to provide evidence of the service issues and your attempts to resolve them with Verizon Wireless.
Can I cancel my Verizon Wireless contract online?
Unfortunately, Verizon Wireless doesn’t currently allow customers to cancel their contracts online. You’ll need to visit a Verizon Wireless store or call their customer service number to initiate the cancellation process. This is likely because Verizon Wireless wants to ensure that customers are aware of any potential early termination fees and provide an opportunity to resolve any issues or concerns.
When you call or visit a store, be prepared to provide your account information and reason for cancellation. If you’re cancelling due to poor service or other issues, be sure to have your documentation ready. The representative will guide you through the cancellation process and answer any questions you may have.
Do I need to return my device when I cancel my Verizon Wireless contract?
In most cases, you’ll need to return your device to Verizon Wireless when you cancel your contract. This includes devices you purchased from Verizon Wireless or those provided as part of a promotional offer. You’ll typically have a certain timeframe, usually 3-5 business days, to return the device in good condition.
If you don’t return the device, you may be charged the full retail price of the device, in addition to any applicable early termination fees. Be sure to review your contract or contact Verizon Wireless customer service to determine their return policy and any specific requirements for your device. You may also want to keep a record of your return, including the tracking number, to ensure that Verizon Wireless receives the device.
Can I cancel my Verizon Wireless contract if I’m not satisfied with my service?
Yes, you can cancel your Verizon Wireless contract if you’re not satisfied with your service. However, you may be subject to an early termination fee, depending on the terms of your contract and the reason for cancellation. If you’re cancelling due to poor service, be sure to follow the steps outlined earlier to document the issues and attempt to resolve them with Verizon Wireless first.
If you’re cancelling for other reasons, such as switching to a different carrier or no longer needing the service, you can contact Verizon Wireless customer service or visit a store to initiate the cancellation process. Be prepared to provide your account information and reason for cancellation, and be aware of any potential ETFs that may apply.
Will I be able to get a refund if I cancel my Verizon Wireless contract?
It depends on your situation and the reason for cancellation. If you’re cancelling due to poor service or other issues, you may be eligible for a refund or credit towards your final bill. In some cases, Verizon Wireless may offer a prorated refund for the remaining days of your billing cycle.
However, if you’re cancelling for other reasons, such as switching carriers or no longer needing the service, you may not be eligible for a refund. You’ll still be responsible for paying any outstanding balances or early termination fees. Review your contract or contact Verizon Wireless customer service to determine if you’re eligible for a refund and to discuss your specific situation.